OUTREACH, RESOURCE COORDINATION &
EXPERT GUIDANCE
Operating the Marine Corps Wounded Warrior Call Center and delivering 24/7/365 outreach, Non-Medical Case Management, personalized advocacy, and resource coordination for more than 35,000 Wounded, Ill, and Injured Marines and their families.
KSA Integration serves as the operational backbone of the Marine Corps’ Recovery Coordination Program, ensuring that every Wounded, Ill, and Injured Marine — and their family — has a direct line to the resources, advocacy, and expert guidance they’ve earned through service. Our relentless pursuit of resource access ensures warriors and veterans receive the benefits and entitlements they have earned with honor.
With over 90% of our team being veterans or military spouses and family members, we carry the identity and ideals of service deep within us. Trust is at the core of everything we do — trust that warriors will continue to receive support long after their service concludes.
LEADING THE CALL CENTER
THAT NEVER STOPS
KSA Integration proudly operates the Marine Corps Wounded Warrior Call Center, providing 24/7/365 outreach for more than 35,000 Wounded, Ill, and Injured Marines and their families and caregivers.
As the operational backbone of the Marine Corps’ Recovery Coordination Program, our team ensures that no warrior goes without contact, support, or connection to the resources they’ve earned. Through personalized advocacy, care coordination, and close support to the Wounded Warrior Regiment, this work preserves the force and ensures Marines are supported through recovery, return to duty, or transition.
Every call is an act of faith kept — a direct line between a grateful nation and those who’ve borne the battle.
and Families Reached
MARINE CORPS LEADERSHIP TOURS THE CALL CENTER
KSA Integration had the privilege of welcoming General Eric M. Smith, the 39th Commandant of the United States Marine Corps; Lieutenant General Bill Bowers, Deputy Commandant for Manpower and Reserve Affairs; and Colonel Morina Foster, Commanding Officer of the Wounded Warrior Regiment, to our Sergeant Merlin German Wounded Warrior Call Center in Quantico, Virginia.
During their visit, Marine Corps leadership toured the facility and received a mission brief highlighting the critical work the Call Center performs every day in support of Marines and their families.
We are proud to stand behind this mission and remain committed to ensuring our nation’s service members receive the care, connection, and advocacy they deserve.
View on LinkedInKEY CAPABILITIES
How we deliver on our commitment — with precision, compassion, and the warrior ethos.
NON-MEDICAL CASE MANAGEMENT
Mandated case management coordinating advocacy, resource identification, and referrals to care. We serve as a knowledgeable resource for Recovering Service Members and veterans, distributing vital information and connecting warriors to the support systems they need.
RESOURCE COORDINATION
Working collaboratively with government agencies including the Veterans Administration and the Department of Labor, we ensure that Recovering Service Members and veterans receive the services they need. Our relentless pursuit of resource access ensures warriors receive the benefits and entitlements they have earned.
FAMILY & CAREGIVER SUPPORT
Service impacts the entire family unit. We provide dedicated support for spouses, children, and caregivers — the unsung backbone of every warrior's recovery. Family readjustment programs address the strain of deployment, recovery, and transition while ensuring caregivers are never forgotten.
PERSONALIZED ADVOCACY
Every warrior's journey is unique. Our advocates provide one-on-one support tailored to each individual's needs, navigating complex systems on their behalf and ensuring they are never lost in bureaucracy. We stand with warriors from initial contact through recovery, return to duty, or transition.
PROACTIVE OUTREACH
We don't wait for warriors to call — we reach out. Through systematic, proactive contact, we ensure every Wounded, Ill, and Injured Marine and their family receives regular wellness checks, resource updates, and a personal connection to someone who understands the journey.
BEHAVIORAL READJUSTMENT
Social and behavioral readjustment services including occupational and financial guidance, wellness coaching, and licensed behavioral health support addressing MST, PTSD, TBI, and suicide prevention — meeting warriors and families where they are on the road to recovery.
HOW WE DELIVER
From first contact to sustained support — a seamless continuum of care.
OUTREACH
Proactive contact with every WII Marine and family member. No one falls through the cracks.
ASSESS
Identify individual needs across health, wellness, employment, benefits, and family support.
COORDINATE
Connect warriors to the right resources — VA, DoL, benevolent organizations, and KSA programs.
SUSTAIN
Ongoing advocacy and follow-through to ensure needs are met and no warrior is left behind.
Our service to warriors is not merely a job — it is a purpose. We carry the identity and ideals of service deep within us, recognizing that support extends far beyond discharge.
THE CALL CENTER THAT
KEEPS THE FAITH
Together, we maintain the faith that our warriors are not alone on their journey — 24 hours a day, 365 days a year.
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